MORÉLIA — Return Policy
MO MARKETING LLC
30-Day Return Window
You have 30 days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return, your item must be:
• in the same condition as received
• unworn, unused, and undamaged
• with all original tags
• in its original packaging
• accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, contact us at:
support@moreliaofficiel.com
If your return is approved, we will provide:
• a prepaid return shipping label
• instructions on how and where to send your package
Items returned without prior authorization will not be accepted.
You may contact us anytime with questions regarding returns.
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Damages and Issues
Please inspect your order upon delivery.
If an item is defective, damaged, or if you received the wrong product, contact us immediately so we can evaluate the issue and resolve it.
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Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
• perishable goods (food, flowers, plants)
• custom or personalized products
• personal care items (beauty, hygiene)
• hazardous materials, flammable liquids, or gases
We also do not accept returns on:
• sale items
• gift cards
If you are unsure whether your item qualifies, feel free to contact us.
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Exchanges
The fastest way to receive the item you want is to return the original item.
Once your return is approved, you can place a new order for the replacement product.
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European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must still meet the standard return conditions: unused, unworn, with tags, in original packaging, and with proof of purchase.
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Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, contact us at:
support@moreliaofficiel.com
