MORÉLIA – Shipping Policy

Operated by MO MARKETING LLC
Last updated: Friday, October 3, 2025

At MORÉLIA, we are committed to providing fast, reliable, and transparent delivery for all customers.

Processing Times

All orders are processed within 1 to 3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders or temporary stock issues, processing times may be extended.
If your order is affected, you will be notified by email.

Shipping Zones

We currently ship to the United States, Canada, and select international destinations.

Estimated delivery times:

• United States: 3 to 7 business days
• Canada: 5 to 10 business days
• International: 7 to 15 business days (depending on destination)

Shipping Fees

Shipping fees are calculated at checkout based on:

• destination
• package weight
• selected shipping method

Free shipping is available for orders over $100 USD within the United States and Canada.

Order Tracking

Once your order has shipped, you will receive an email containing:

• your tracking number
• a direct link to the carrier’s tracking page

Delivery Issues and Returns

If you have not received your order within the estimated delivery window, please contact us at support@moreliaofficiel.com.

In the event of:

• loss
• damage
• delivery errors

we will work promptly to resolve the issue through a replacement, refund, or store credit, depending on the situation.