MORÉLIA – Privacy Policy

Operated by MO MARKETING LLC
Last updated: March 14, 2026

MORÉLIA (“we”, “us”, “our”), operated by MO MARKETING LLC, provides this website, online store, and all related features, tools, content, and services (the “Services”). Our platform is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or make a purchase. If any part of our Terms of Service conflicts with this Privacy Policy, this Privacy Policy governs with respect to personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

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1. Personal Information We Collect

“Personal information” refers to data that identifies or can reasonably be linked to you. It does not include anonymized or de‑identified information.

Depending on how you interact with the Services and applicable laws, we may collect:

Contact Information

Name, billing and shipping address, phone number, email address.

Financial Information

Payment card details, transaction information, payment confirmations.

Account Information

Username, password, security questions, preferences, settings.

Transaction Information

Items viewed, added to cart, purchased, returned, exchanged, or canceled.

Communications

Information you provide when contacting customer support or communicating with us.

Device Information

IP address, browser type, device identifiers, network information.

Usage Information

How you browse, interact with, and navigate the Services.

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2. Sources of Personal Information

We collect personal information from:

• Direct interactions (creating an account, placing an order, contacting support).
• Automatic collection (cookies, device data, browsing behavior).
• Service providers (payment processors, analytics tools, fulfillment partners).
• Business partners or third parties where permitted by law.

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3. How We Use Personal Information

Providing and Improving the Services

We use your information to:

• Process orders, payments, returns, and exchanges
• Manage your account
• Arrange shipping and delivery
• Personalize your shopping experience
• Recommend products
• Improve the Services

Marketing and Advertising

We may use your information to:

• Send promotional emails or messages
• Display personalized ads on our website or third‑party sites
• Tailor marketing based on your browsing or purchase history

Security and Fraud Prevention

We use your information to:

• Authenticate your account
• Detect and prevent fraud or malicious activity
• Maintain a secure shopping environment

Customer Support

We use your information to:

• Respond to inquiries
• Provide assistance
• Maintain our relationship with you

Legal Compliance

We may use your information to:

• Comply with applicable laws
• Respond to legal requests
• Enforce our Terms or policies

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4. How We Disclose Personal Information

We may share your personal information with:

Service Providers

Including Shopify, payment processors, IT providers, analytics partners, fulfillment centers, and customer support tools.

Business and Marketing Partners

To deliver personalized advertising and marketing services.
These partners use your information according to their own privacy policies.

At Your Direction

For example, when you use social media integrations or request shipment through a third‑party carrier.

Affiliates

Within our corporate group.

Legal or Business Reasons

Including mergers, acquisitions, bankruptcy, legal obligations, or to protect our rights and users.

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5. Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to operate and improve the Services.

Shopify may use your information to:

• Provide enhanced features
• Improve merchant and consumer experiences
• Support personalized advertising

Shopify is responsible for processing personal information it collects for these purposes.
You can learn more here: https://privacy.shopify.com/en

Depending on your location, you may exercise privacy rights through the Shopify Privacy Portal.

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6. Third‑Party Websites

Our Services may link to third‑party websites.
We are not responsible for their privacy practices or content.
You should review their policies before providing personal information.

Information shared on public or semi‑public platforms (e.g., social media) may be visible to others.

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7. Children’s Data

Our Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of majority.
If you believe a child has provided information, contact us to request deletion.

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8. Security and Retention

We use reasonable safeguards to protect your information, but no system is completely secure.

We retain personal information only as long as necessary to:

• Provide the Services
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

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9. Your Rights and Choices

Depending on your location, you may have rights such as:

• Access / Know your personal information
• Delete your personal information
• Correct inaccurate information
• Portability (receive a copy of your data)
• Opt‑out of sale or sharing for targeted advertising
• Manage communication preferences

Global Privacy Control (GPC)

If you visit our website with GPC enabled, we will treat it as an opt‑out request for the browser and device used.

UK / EEA Additional Rights

• Object to processing
• Restrict processing
• Withdraw consent

We may need to verify your identity before processing requests.

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10. Complaints

You may contact us with any concerns.
Depending on your location, you may also appeal our decision or contact your local data protection authority.

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11. International Transfers

We may transfer your personal information outside your country.
For transfers from the EEA or UK, we rely on:

• Standard Contractual Clauses
• Other approved transfer mechanisms

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
We will update the “Last updated” date and provide notice where required by law.

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13. Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:

support@moreliaofficiel.com
849 Rue Saint‑Paul, Chicoutimi, QC, G7J 3B6, Canada

For data protection purposes, MO MARKETING LLC is the data controller of your personal information.