MORÉLIA – Return Policy
Operated by MO MARKETING LLC
Thank you for shopping with MORÉLIA.
We hope you love your purchase. If for any reason you are not fully satisfied, you may return your item within 14 days of delivery.
For any return request, please contact us at support@moreliaofficiel.com.
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Return Period
You have 14 days from the date of delivery to return your item, no questions asked.
Your return must be shipped back within this 14‑day window.
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Return Conditions
To be eligible for a return, items must meet the following conditions:
• Unworn and unwashed
• In resalable condition
• All original tags attached
• Shipping fees are non‑refundable
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Exclusions
We do not accept returns on:
• Underwear (including socks)
• Perfumes without the original plastic seal
• Final Sale items
• Items returned after the 14‑day window
• Worn or damaged items not previously reported to our support team
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Refund Options
1. Gift Card Refund (+15% Bonus)
Receive your refund faster — with added value.
Choose a MORÉLIA gift card and get 15% extra on the refunded amount.
Gift cards are delivered by email within 2–3 business days and are valid for 12 months.
2. Original Payment Method
Refunds to your original payment method are processed within 7–10 business days after your return is received.
You will receive an email confirmation once the refund has been issued.
Please allow up to 3 additional days for the refund to appear in your account.
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Exchanges
We do not offer direct exchanges.
You may return your item for a refund or choose a gift card with bonus value, then place a new order.
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Return Costs & Customs
• Return shipping costs are the responsibility of the customer and vary by country and courier.
• We do not cover customs duties or taxes on returned items.
• Please keep your proof of shipment — we cannot process returns without valid tracking.
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Processing Time
Once your return arrives at our warehouse, it will be processed within 10 business days.
You will receive a confirmation email once your refund has been issued.
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Need Help
Our support team is here for you.
Contact us anytime at support@moreliaofficiel.com.
